Can't access your new cloud instance?

img Hunter Day

Mar 28, 2019

If you've just created a new cloud instance but are unable to connect to it, there are a few quick things you can check.

  1. Did you add your Key Pair to the instance before creating it?
  2. Did you add a Security Group to the instance that allows for SSH/RDP connections?
  3. When configuring the network of the instance did you add your Public Network as NIC1?
  4. If using Windows, have you retrieved the Windows Admin password?

If you're still having issues connecting please create a Support ticket and we'll be more than happy to assist.