Believe there is a hardware issue?

We offer extensive hardware diagnostics. If you would like us to run hardware diagnostics on your server, here is a complete list of the work that we do:

• Check operational temperatures and insure that CPU is not going above 65 degrees celsius.
• Ensure BIOS is up to date and the correct CMOS settings are set.
• Make sure the system boots in a timely manner and does not hang.
• Replace memory modules with known good modules. We do this instead

of testing first to save you downtime.

Run the Western Digital diagnostics on the hard drive.

:   -   You can choose for us to run a Quick Test which will only
        take around 30 minutes or an Extended Test (which is more
        accurate) which can take up to 3 hours.

• Check the case for proper cable management and optimized airflow.
• Replace internal cables (SATA, Molex Power)
• Make sure components (Heat-sink, CPU, RAM, NIC) are properly seated.
• Check the integrity of both the private and public network cables both visually to insure a good crimp and with a cable tester to insure connectivity on all strands.

If you would like us to perform a hardware diagnostic, please let us know which of the tests you would like us to run:

1. Quick Diagnostics -- maximum of 1 hour of downtime
2. Extended Diagnostics -- maximum of 5 hours of downtime